A guide to help desk concepts / Donna Knapp

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TextPublication details: Boston,MA Thomson 2003Edition: 2nd edDescription: xvi,351 pISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Book	Meru University Open Shelves	HP5415.5.K52003 (Browse shelf(Opens below))	Available	15-24690

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Includes glossary and index

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