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A guide to help desk concepts /

Knapp,Donna

A guide to help desk concepts / Donna Knapp - 2nd ed. - Boston,MA Thomson 2003 - xvi,351 p.

Includes glossary and index

ISBN: 0619159464

Subjects--Topical Terms:
Customer services
Help desk services
Customer relations

LC Class. No.: HF5415.5.K5 2003

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