| 000 | 00590nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | KE-MeUCS | ||
| 005 | 20160526115842.0 | ||
| 008 | 160520b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0931961831 | ||
| 040 |
_cKE-MeUCS _dKE-MeUCS |
||
| 050 | _aHF5415.5.M3 1989 | ||
| 100 | _aMartin, William B | ||
| 245 |
_aManaging quality customer service _c William B.Martin and Elaine Fritz(ed.) |
||
| 260 |
_aCalifornia _bLos Altos _c1989 |
||
| 300 | _avii,94 p. | ||
| 650 | _aCustomer services | ||
| 650 | _a Customer relations | ||
| 650 | _aCustomer service management | ||
| 942 |
_2lcc _cBK _tIN |
||
| 999 |
_c85356 _d85355 |
||