| 000 | 00660cam a2200217 a 4500 | ||
|---|---|---|---|
| 003 | KE-MeUCS | ||
| 005 | 20150629120809.0 | ||
| 008 | 940805s1995 ilua 001 0 eng | ||
| 020 | _a0786303867 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 | _aHF5415.3.L4 1995 |
| 100 | 1 | _aLevesque, Paul, | |
| 245 | 1 | 4 |
_aThe wow factory : _bcreating a customer focus revolution in your business / _cPaul Levesque. |
| 260 |
_aChicago : _bIrwin, _c1995. |
||
| 300 |
_axvi, 172 p. : _bill. ; _c22 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aConsumer satisfaction. _94080 |
|
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aOrganizational effectiveness. | |
| 942 |
_2lcc _cBK _tLD |
||
| 999 |
_c80218 _d80218 |
||