| 000 | 00773cam a22002294a 4500 | ||
|---|---|---|---|
| 003 | KE-MeUCS | ||
| 005 | 20150528111741.0 | ||
| 008 | 050929s2006 ohua b 001 0 eng | ||
| 020 | _a0324319967 (hardcover) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 | _aHD9980.5.H6 2006 |
| 100 | 1 | _aHoffman, K. Douglas. | |
| 245 | 1 | 0 |
_aServices marketing : _bconcepts, strategies & cases / _cK. Douglas Hoffman, John E.G. Bateson. |
| 250 | _a3rd ed. | ||
| 260 |
_aMason, OH : _bThomson /South-Western, _c2006. |
||
| 300 |
_axix, 588 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _95344 |
|
| 700 | 1 | _aBateson, John E. G. | |
| 856 | 4 | 1 | _uhttp://www.loc.gov/catdir/toc/fy0607/2005934852.html |
| 942 |
_2lcc _cBK _tKJ |
||
| 999 |
_c77643 _d77643 |
||