000 00504nam a22001815i 4500
003 KE-MeUCS
005 20150429102825.0
008 140403s2014 mau 000 0 eng
020 _a9780495806493
040 _aDLC
_cDLC
_dKE-MeUCS
050 _aQA76.9.T43 B4 2010
100 1 _aBeisse, Fred.
245 1 2 _aA guide to computer user support for help desk and support specialists /
_cFred Beisse.
250 _a4th ed.
300 _a xxii, 674p.
500 _aIncludes index.
942 _2lcc
_cBK
_tRG
999 _c75006
_d75006