Glossary,index

Includes bibliographical references and index.

Theories of communication -- Introduction to communication skills -- Nurse-patient relationship -- How to relate to others effectively -- Active listening and attending: communication skills and the healthcare environment -- Groups and teamwork -- Application of communication skills in nursing -- Theory to practice: communicating therapeutically -- Facing challenges in healthcare communication -- Health promotion and communication techniques -- Using health information (informatics) -- Professional communication skills for student survival: self-management, writing, and presenting -- Advancing application of communication skills -- Communicating in immediate and short-term care situations -- Communicating with people with chronic and long-term health needs -- Communicating with children and young people and their families -- Communication and the cognitively impaired patient -- Engagement, motivation, and changing behaviour -- Communication for personal and professional development.