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Service quality [electronic resource] : crossing boundaries / guest editor, Steve Tax. by

Series: Managing service quality ; v.13, no. 2

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Bradford, England : Emerald Group Publishing, c2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Meaningful healthcare experience design : improving care for all generations / Scott Goodwin. by

Goodwin, Scott [author.]

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: Boca Raton : Routledge, 2020

Online resources:

Availability: No items available.

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Healthcare Value Proposition : Creating a Culture of Excellence in Patient Experience. by

Omachonu, Vincent K

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publication details: Milton : Productivity Press, 2018

Online resources:

Availability: No items available.

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Not what the doctor ordered : liberating caregivers and empowering consumers for successful health reform / Jeffrey C. Bauer. by

Bauer, Jeffrey C [author.]

Edition: Third edition.

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: New York, NY : CRC Press, a Productivity Press book, 2020

Online resources:

Availability: No items available.

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The definitive guide to emergency department operational improvement : employing Lean principles with current ED best practices to create the "no wait" department / Jody Crane, Chuck Noon. by

Edition: Second edition.

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: New York : Productivity Press, 2019

Online resources:

Availability: No items available.

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Lean Six Sigma for the office : integrating customer experience for enhanced productivity / James W. Martin. by

Martin, James W. (James William), 1952- [author.]

Edition: Second edition.

Material type:

Text; Format: available online remote

; Literary form: Not fiction

Publisher: New York : Productivity Press, 2021

Online resources:

Availability: No items available.

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