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Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by

Kumar, Anjali
World Bank

Series: World Bank working paper ; no. 50 | World Bank e-Library

Material type:

Text; Format: print available online remote

; Literary form: Not fiction

Publication details: Washington, D.C. : World Bank, c2005

Online resources:

Click here to access online

Availability: Items available for reference: Meru University: Not for loan (1).

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People and culture in construction [electronic resource] : a reader / [edited by] Andrew Dainty, Stuart Green, and Barbara Bagilhole. by

Dainty, Andrew
Green, Stuart, 1958-
Bagilhole, Barbara, 1951-

Series: Spon research

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Abingdon, Oxon ; New York : Taylor & Francis, 2006

Online resources:

Click here to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by

Griffin, Jill
Lowenstein, Michael W, 1942-
ebrary, Inc

Series: Jossey-Bass business & management series

Edition: 1st ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: San Francisco : Jossey-Bass, c2001

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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50 powerful ideas you can use to keep your customers [electronic resource] / by Paul R. Timm. by

Timm, Paul R
ebrary, Inc

Edition: 3rd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Franklin Lakes, NJ : Career Press, c2002

Other title:

Fifty powerful ideas you can use to keep your customers

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Relationship marketing in professional services [electronic resource] : a study of agency-client dynamics in the advertising sector / Aino Halinen. by

Halinen, Aino, 1961-
ebrary, Inc

Series: Routledge advances in management and business studies

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: London ; New York : Routledge, 1997

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

Lists:

e marketing.

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Delivering knock your socks off service [electronic resource] / Ron Zemke. by

Zemke, Ron
ebrary, Inc

Series: Performance research associates

Edition: 3rd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : London : AMACOM ; McGraw-Hill, 2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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CRM in financial services [electronic resource] : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone. by

Foss, Bryan
Stone, Merlin, 1948-
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: London ; Milford, CT : Kogan Page, 2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by

Gross, T. Scott
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: Chicago, Ill. : Dearborn Trade, 2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Innovation and quality improvement in service organizations [electronic resource] / guest editors, Alison M. Dean and Ross L. Chapman. by

Chapman, R. L. (Ross L.)
Dean, Alison M
ebrary, Inc

Series: Managing service quality ; v.12, no. 6

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Bradford, England : Emerald Group Publishing, c2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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10.

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Consumer services and economic development [electronic resource] / Colin C. Williams. by

Williams, Colin C, 1961-
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: London ; New York : Routledge, 1997

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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11.

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Measuring customer satisfaction [electronic resource] / Richard F. Gerson. by

Gerson, Richard F
ebrary, Inc

Series: Fifty-Minute series

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Menlo Park, Calif. : Crisp Publications, c1993

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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12.

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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by

Kandampully, Jay
Fisk, Raymond P
ebrary, Inc

Series: Managing service quality ; v. 14, no. 2/3, 2004.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: [Bradford, England] : Emerald Group Pub., 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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13.

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Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by

Martin, William B
ebrary, Inc

Series: Fifty-Minute series

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: Los Altos, Calif. : Crisp, c1989

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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14.

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Beyond customer service, revised [electronic resource] / Richard F. Gerson. by

Gerson, Richard F
ebrary, Inc

Series: Fifty-Minute series

Edition: Rev. ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Menlo Park, Calif. : Crisp Publications, c1998

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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15.

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Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by

Gross, T. Scott
ebrary, Inc

Edition: 2nd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: Chicago : Dearborn Trade, 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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16.

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When customers talk [electronic resource] : --turn what they tell you into sales / T. Scott Gross and BIGresearch. by

Gross, T. Scott
ebrary, Inc

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago, IL : Dearborn Trade Pub., c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

Save to lists Add to cart (remove)

17.

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Assessing financial access in Brazil [electronic resource] / Anjali Kumar ... [et al.]. by

Kumar, Anjali
ebrary, Inc

Series: World Bank working paper ; no. 50.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Washington, D.C. : World Bank, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

Save to lists Add to cart (remove)

18.

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QUIS 9 [electronic resource] / Guest editor: Anders Gustafsson. by

Gustafsson, Anders
ebrary, Inc

Series: International journal of service industry management ; v.16, no. 2

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Bradford, England : Emerald Group Publishing, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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19.

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QUIS 9 symposium [electronic resource] : service excellence in management / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson. by

Evardsson, Bo
Gustafsson, Anders
ebrary, Inc

Series: Managing service quality an international journal ; v.15, no. 2

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Bradford, England : Emerald Group Publishing, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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20.

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Cultural perspectives on services marketing [electronic resource] / guest editor: Michael Laroche. by

La Roche, Michael
ebrary, Inc

Series: Journal of services marketing ; v.19, no. 3

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Bradford, England : Emerald Group Publishing, c2005

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

Save to lists Add to cart (remove)

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