Results of search for 'ccl=(su:{Customer relations.})'

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Customer value discovery [electronic resource] / Sue McKnight. by

McKnight, Sue [spk]

Series: Henry Stewart talks. Biomedical & life sciences collection. Libraries in a digital age

Material type:

Film; Format: electronic available online remote

; Type of visual material: videorecording

Publisher number:

HST3109_1_2 Henry Stewart Talks

Publication details: London : Henry Stewart Talks, 2012

Online resources:

Availability: Items available for reference: Meru University: Not for loan (1).

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Customer winback [electronic resource] : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers. by

Series: Jossey-Bass business & management series

Edition: 1st ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: San Francisco : Jossey-Bass, c2001

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Everyone is a customer [electronic resource] : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: [Chicago, IL] : Dearborn Trade Publishing, 2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Beyond world class [electronic resource] : building character, relationships and profits / Alan M. Ross, with Cecil Murphey. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago, IL : Dearborn Trade Pub., c2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

Lists:

e marketing.

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Permission-based E-mail marketing that works! [electronic resource] / Kim MacPherson. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago, IL : Dearborn Trade, c2001

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

Lists:

e marketing.

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Beyond selling value [electronic resource] : a proven process to avoid the vendor trap / Mark Shonka, Dan Kosch. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago : Dearborn Trade Pub., c2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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Why service stinks ... and exactly what to do about it [electronic resource] / T. Scott Gross. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: Chicago, Ill. : Dearborn Trade, 2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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The relationship advantage [electronic resource] : become a trusted advisor and create clients for life / Tom Stevenson & Sam Barcus. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago : Dearborn, c2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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HR from the heart [electronic resource] : inspiring stories and strategies for building the people side of great business / Libby Sartain with Martha I. Finney. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : AMACOM, c2003

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

10.

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The six fundamentals of success [electronic resource] : the rules for getting it right for yourself and your organization / Stuart R. Levine. by

Edition: 1st US ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : Currency, 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

11.

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From selling to serving [electronic resource] : the essence of client creation / Lou Cassara. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago, IL : Dearborn Trade Publishing, c2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

12.

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Making the client connection [electronic resource] : maximizing the power of your personality, presentations, and presence / Gary DeMoss and Mitch Anthony. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Chicago : Dearborn Trade Pub., c2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

13.

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The behavioral advantage [electronic resource] : what the smartest, most successful companies do differently to win in the B2B arena / Terry R. Bacon and David G. Pugh. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: New York : AMACOM, c2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

14.

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New service paradigms [electronic resource] : AMA SERVSIG Conference 2003 / guest editors: Jay Kandampully and Raymond P. Fisk. by

Series: Managing service quality ; v. 14, no. 2/3, 2004.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: [Bradford, England] : Emerald Group Pub., 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

15.

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Pathways less travelled to value creation [electronic resource] : interaction, dialogue and knowledge generation / guest editor, David Ballantyne. by

Series: Journal of business & industrial marketing ; v. 19, no. 2.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: [Bradford, England] : Emerald Group Pub., 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

16.

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Managing quality customer service [electronic resource] : a practical guide for establishing a service operation / William B. Martin. by

Series: Fifty-Minute series

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: Los Altos, Calif. : Crisp, c1989

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

17.

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Beyond customer service, revised [electronic resource] / Richard F. Gerson. by

Series: Fifty-Minute series

Edition: Rev. ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Menlo Park, Calif. : Crisp Publications, c1998

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

18.

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Customer satisfaction [electronic resource] : practical tools for building important relationships / Dru Scott. by

Series: Fifty-Minute series

Edition: 3rd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: Menlo Park, Calif. : Crisp Publications, c2000

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

19.

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The CRM project management handbook [electronic resource] : building realistic expectations and managing risk / Michael Gentle. by

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction

Publication details: London ; Sterling, VA : Kogan Page, 2002

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

20.

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Positively outrageous service [electronic resource] : how to delight and astound your customers and win them for life / T. Scott Gross. by

Edition: 2nd ed.

Material type:

Text; Format: electronic available online remote

; Literary form: Not fiction ; Audience: General;

Publication details: Chicago : Dearborn Trade, 2004

Online resources:

An electronic book accessible through the World Wide Web; click to view

Availability: Items available for reference: Meru University: Not for loan (1).

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