The shape of change : a guide to planning, implementing and embedding organisational change - Busby, Nicola, 1974- (Abingdon, Oxon ; New York, NY : Routledge, 2017)
Introduction: the business of change -- Shaping the need for change -- Understanding organisational culture -- Understanding the impact of change -- Understanding stakeholder engagement -- Understanding resistance -- Shaping your change plan -- Engaging individuals and building support -- Communications -- Learning and training -- Supporting your users through implementation -- Shaping sustainable change.
Keywords: Organizational change