TY  - BOOK
AU  - Lipp,Doug
TI  - The changing face of today's customer: strategies for attracting and retaining a diverse customer and employee base in your local market
SN  - 1563527235
AV  - HF5415.5.L5 2003 
PY  - 2003///
CY  - Atlanta,Georgia
PB  - Longstreet Press
KW  - Customer services-Marketing
KW  - Customer relations-Marketing
KW  - Consumer satisfaction-Marketing
ER  -