TY  - BOOK
AU  - McKenna,Regis
TI  - Real time: preparing for the age of the never satisfied customer 
SN  - 0875847943 (alk. paper)
AV  - HF5548.M3 1997 
PY  - 1997///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Real-time data processing
KW  - Technology
N1  - Includes bibliographical references and index
ER  -