TY - BOOK AU - Cram,Carol M. TI - New perspectives on communicating in business with technology T2 - New perspectives SN - 0619267917 (pbk.) AV - HF5718.C7 2007 PY - 2007/// CY - Boston PB - Thomson Course Technology KW - Business communication KW - Business writing KW - Business presentations N1 - On cover: "Features Microsoft Word, PowerPoint and Outlook 2003."; includes bibliographical references and index ER -