TY  - BOOK
AU  - Levesque,Paul
TI  - The wow factory: creating a customer focus revolution in your business 
SN  - 0786303867
AV  - HF5415.3.L4 1995 
PY  - 1995///
CY  - Chicago
PB  - Irwin
KW  - Consumer satisfaction
KW  - Customer services
KW  - Organizational effectiveness
N1  - Includes index
ER  -