TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Paul,Harry
AU  - Christensen,John
TI  - Fish!: a remarkable way to boost morale and improve results 
SN  - 0786866020
AV  - HF5549.5.M63.L8 2000 
PY  - 2000///
CY  - New York
PB  - Hyperion
KW  - Employee motivation
KW  - Customer services
UR  - http://www.loc.gov/catdir/enhancements/fy1207/99049306-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy1401/99049306-b.html
ER  -