TY  - BOOK
AU  - Crosby,Philip B.
TI  - Quality without tears: the art of hassle-free management 
SN  - 007014530X
AV  - TS156.6.C7 1995. 
PY  - 1984///
CY  - New York
PB  - McGraw-Hill
KW  - Quality assurance
N1  - Includes index
UR  - http://www.loc.gov/catdir/toc/mh021/83026810.html
ER  -