TY  - BOOK
AU  - Harkins,Philip .
TI  - Powerful conversations: how high-impact leaders communicate 
SN  - 0071353216 (acidfree paper)
AV  - HD30.3.H3 1999 
PY  - 1999///
CY  - New York
PB  - McGraw-Hill
KW  - Communication in management
KW  - Leadership
KW  - Communication in organizations
N1  - Includes index
UR  - http://www.loc.gov/catdir/description/mh051/99026326.html
ER  -