TY - BOOK AU - Guffey,Mary Ellen TI - Business communication: process and product SN - 0324114524 AV - HF5718.3.G8 2003 PY - 2003/// CY - Mason, Ohio PB - Thomson/South-Western KW - Business writing KW - English language KW - Business communication N1 - Includes a video discussion guide and discussion questions; Includes bibliographical references and index ER -