TY - BOOK AU - Lederman,Michelle Tillis TI - The 11 laws of likability: relationship networking-- because people do business with people they like SN - 9780814416372 (pbk.) AV - HD69.S8.L4 2012 U1 - 650.1/3 23 PY - 2012/// CY - New York PB - American Management Association KW - Business networks KW - Psychological aspects KW - Social networks KW - Interpersonal relations N1 - Includes bibliographical references and index ER -