TY  - BOOK
AU  - Jauhari,Vinnie
AU  - Dutta,Kirti
TI  - Services: marketing, operations, and management 
T2  - Oxford higher education
SN  - 9780195689082
AV  - HD9980.5.J3 2009 
U1  - 658 22
PY  - 2009///
CY  - New Delhi, New York
PB  - Oxford University Press
KW  - Service industries
KW  - Management
UR  - http://www.loc.gov/catdir/enhancements/fy0916/2009281031-d.html
ER  -