TY  - BOOK
AU  - Taylor, Shirley
AU  - Gartside, L 
TI  - Model business letter, e-mail and other business document
SN  - 9780273675242
AV  - HF5718.T 2004 
PY  - 2004///
CY  - New York
PB  - Pearson Education Limited
N1  - Include index from pg(489-497)
ER  -