TY  - BOOK
AU  - Harmon,Paul
TI  - business process change: a guide for business managers and BPM and six stigma professionals
SN  - 9780123741523
AV  - HF5548.32.H3 2007 
PY  - 2007///
CY  - Amsterdam
PB  - ELSEVIER
N1  - includes index
ER  -