TY  - BOOK
AU  - O'Rourke,James S.
TI  - Effective communication
T2  - DK essential managers
SN  - 9780756650445
AV  - HF5718.O7 2009 
U1  - 658.45 22
PY  - 2009///
CY  - New York, N.Y.
PB  - Dorling Kindersley Limited
KW  - Communication in management
N1  - "Listening, presenting, briefing, body language, feedback"--Cover; Includes index
ER  -