Influence of communication channels on enhancing employee performance at county government of Isiolo/ (Record no. 86623)

MARC details
000 -LEADER
fixed length control field 02687nam a22002057a 4500
003 - CONTROL NUMBER IDENTIFIER
control field KE-MeUCS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20190327105710.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 190327b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
Source
040 ## - CATALOGING SOURCE
Transcribing agency KE-MeUCS
Modifying agency KE-MeUCS
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD30.3.M8 2019
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mukami, Lydia Muriuki
245 ## - TITLE STATEMENT
Title Influence of communication channels on enhancing employee performance at county government of Isiolo/
Statement of responsibility, etc Lydia Muriuki Mukami
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Meru:
Name of publisher, distributor, etc Lydia Muriuki Mukami
Date of publication, distribution, etc 2019.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 69p.:
500 ## - GENERAL NOTE
General note Includes Reference and Appendix
520 ## - SUMMARY, ETC.
Summary, etc Employee's performance is one of the core values of the vision 2030 of public service delivery in Kenya Government.Communication channels are drivers of employee performance in any organization. Formal, informal and unofficial communication channels exist in the National and County Government organizations hence this study sought to investigate the influence of communication channels on enhancing employee performance. The study was guided by three objectives which are: Formal,Informal, Unofficial communication channels and their influence on employee performance. The study was guided by three theories which are: Symbolic Interaction theory, Social Presence Theory and Structured theory . Literature review was from primary and secondary data as presented by respondents and literature materials available to the researcher.For the research methodology, a descriptive study design was used in this study. The population target in this study included all the 1370 employees at County Government of Isiolo comprising of ten departments. Stratified random sampling was used to select 125 respondents. A structured questionnaire was used for data collection. Descriptive statistics such as frequencies, percentages was used for data collection.Descriptive statistics such as frequencies, percentages was estimated for quantitative variables and the qualitative data from the open-ended questions was analyzed and presented in prose and displayed in tables. It was found that distortion , leakage of information and unreliable information greatly affected employee's performance. The research findings were unofficial communication channels had the greatest influence on enhancement of employee performance at County Government of Isiolo. The study recommends that County Government of Isiolo may train staff on communication skills in order to enhance the performance of County employees on service delivery. The study also recommends that managers should make sure that appropriate communication channels are used in accordance to communication policy of the organization.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Thesis
Cataloguer
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Cataloger Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
    Library of Congress Classification     Meru University Meru University Short Loan 27/03/2019       HD30.3.M8 2019 19-32535 27/03/2019 27/03/2019 Thesis

Meru University of Science and Technology | P.O. Box 972-60200 Meru. | Tel 020 2092048 Fax 0208027449 | Email: library@must.ac.ke