Managing quality customer service
Martin, William B
Managing quality customer service William B.Martin and Elaine Fritz(ed.) - California Los Altos 1989 - vii,94 p.
0931961831
Customer services
Customer relations
Customer service management
HF5415.5.M3 1989
Managing quality customer service William B.Martin and Elaine Fritz(ed.) - California Los Altos 1989 - vii,94 p.
0931961831
Customer services
Customer relations
Customer service management
HF5415.5.M3 1989