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Quality without tears :

Crosby, Philip B.

Quality without tears : the art of hassle-free management / Philip B. Crosby. - New York : McGraw-Hill, 1984. - xv,205p.

Includes index.

ISBN: 007014530X

Subjects--Topical Terms:
Quality assurance.

LC Class. No.: TS156.6.C7 1995.

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