Management :

Plunkett, W. Richard

Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. - 7th ed. - Cincinnati, Ohio : South-Western/Thomson Learning, 2002. - xxviii, 797 p. : ill. (some col.) ; 26 cm. + 1 computer optical disc (4 3/4 in.)

Includes bibliographical references (p. 747-777) and index.

0324027257 (alk. paper)


Management.

HD31 .P5 2002


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