Quality and performance excellence :
Evans, James R.
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 6th ed. - Australia : South-Western Cengage Learning, 2011. - xvi, 460 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780324827064 0324827067
Total quality management.
HD62.15.E9 2011
Quality and performance excellence : management, organization, and strategy / James R. Evans. - 6th ed. - Australia : South-Western Cengage Learning, 2011. - xvi, 460 p. : ill. ; 24 cm.
Includes bibliographical references and index.
9780324827064 0324827067
Total quality management.
HD62.15.E9 2011